Our communication channels.

  • Updated

Our official communication channels are:

Our business hours in Mexico (GMT-6) and Brazil (BRT) are 9:00 AM to 6:00 PM, Monday to Friday. During this time, our customer support team is available to provide you with assistance.

  • All official notifications and marketing communications from Higlobe will be sent from our official email account: hi@marketing.higlobe.com. If you receive any message or notification claiming to be from Higlobe but coming from a different email domain or account, or if you receive any suspicious messages through social media, please report it immediately to support@higlobe.com.
  • The Higlobe team will never request your confidential information, such as your password, through any channel or means, including telephone, email, or social networks. 

Please ensure that when you contact us by email, please use your registered email address.

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