Our official communication channels are:
- support@higlobe.com (Customer Support / Account Manager Communication)
- company.support@higlobe.com (US Company Customer Support)
- hi@marketing.higlobe.com (Marketing Communications)
- guarantee@higlobe.com (Warranty Claims)
- privacy@higlobe.com (How we collect, use, or disclose personal data)
- security@higlobe.com (Reporting Security Concerns)
- no-reply@security.higlobe.com (Security Communications)
- vdp@higlobe.com (Vulnerability disclosure program)
Social Media
- facebook.com/higlobe.official (Global)
- facebook.com/higlobe.br (Brazil)
- facebook.com/HiglobeMx (Mexico)
- facebook.com/higlobeph (Philippines)
- instagram.com/higlobe.official (Global)
- instagram.com/higlobe.br (Brazil)
- instagram.com/higlobe.mx (Mexico)
- linkedin.com/company/higlobe/
- reddit.com/user/Higlobe/
- tiktok.com/@higlobeofficial
- x.com/HiglobeOfficial (Twitter)
- https://higlobe.discourse.group/
*Customer Support will never be provided via any Social Media channels. Requests for customer support will be redirected to support@higlobe.com. Requests for customer support meetings will be redirected to a Google Customer Support Booking Calendar for scheduling
Phone
+1 (980) 981-7418 / +1 888-744-4562 (Customer Support)
+1 (415) 630-6078 (Account Manager Communication / General Guidance)
+ (555) 600-3039 (WhatsApp product feature)
Slack community
https://join.slack.com/t/higlobecommunity/shared_invite/zt-2y8prj8ud-inBXMdrzE7dJ_1bBCD_bkA
Security Reminders
Higlobe will never:
- Ask you for your password
- Ask you for your 2-factor authentication (2FA) code
- Ask you for your personal information (unless you are trying to register an account or have your personal information updated by Higlobe)
- Direct you to move your funds
- Request permission to connect to your device
- Ask you to download, update, or install anything or send you hyperlinks to do so
- Request your confidential information
You should never:
- Transfer funds from Higlobe under pressure
- Share your Higlobe login credentials or 2FA codes with anyone, including someone claiming to be a Higlobe employee
- Send or withdraw funds from Higlobe anywhere before checking the legitimacy of the destination
Customer Support Hours
If you need any further assistance, our Support team is available during business hours from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat or by email at support@higlobe.com.
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