Our communication channels

Our official communication channels are:

Email

• support@higlobe.com (Customer Support / Account Manager Communication)
• company.support@higlobe.com (US Company Customer Support) 
• hi@marketing.higlobe.com (Marketing Communications) 
• guarantee@higlobe.com (Warranty Claims)
• privacy@higlobe.com (How we collect, use, or disclose personal data)
• security@higlobe.com (Reporting Security Concerns)
• no-reply@security.higlobe.com (Security Communications)
• vdp@higlobe.com (Programa de divulgación de vulnerabilidades)

Social Media

• facebook.com/higlobe.official (Global)
• facebook.com/higlobe.br (Brazil)
• facebook.com/HiglobeMx (Mexico)
• facebook.com/higlobeph (Philippines)
• instagram.com/higlobe.official (Global)
• instagram.com/higlobe.br (Brazil)
• instagram.com/higlobe.mx (Mexico)
• linkedin.com/company/higlobe/ 
• reddit.com/user/Higlobe/
• tiktok.com/@higlobeofficial
• x.com/HiglobeOfficial (Twitter)
• https://higlobe.discourse.group/

*Customer Support will never be provided via any Social Media channels. Requests for customer support will be redirected to support@higlobe.com. Requests for customer support meetings will be redirected to a Google Customer Support Booking Calendar for scheduling 

Phone

+1 (980) 981-7418 / +1 888-744-4562 (Customer Support)

WhatsApp

+1 (415) 630-6078 (Account Manager Communication / General Guidance) 

Security Reminders

Higlobe will never: 

• Ask you for your password
• Ask you for your 2-factor authentication (2FA) code
• Ask you for your personal information (unless you are trying to register an account or have your personal information updated by Higlobe)
• Direct you to move your funds
• Request permission to connect to your device
• Ask you to download, update, or install anything or send you hyperlinks to do so
• Request your confidential information 

You should never: 

• Transfer funds from Higlobe under pressure
• Share your Higlobe login credentials or 2FA codes with anyone, including someone claiming to be a Higlobe employee
• Send or withdraw funds from Higlobe anywhere before checking the legitimacy of the destination

Customer Support Hours

If you need any further assistance, our Support team is available during business hours in Mexico (GMT-6) and Brazil (GMT-3) from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat or by email at support@higlobe.com.