How do I close my Higlobe account?

Closing your Higlobe account is simple and can be done at any time. Before you begin, please ensure your account is ready for closure.

1. Things to do before closing your account

To avoid any delays or issues, please complete the following steps first:

• Withdraw your remaining balance: Transfer any outstanding funds in your USD or EUR balances to your local bank account. Your account balance must be $0.00 before it can be closed.

• Complete pending transactions: Wait for any incoming or outgoing payments to fully process.

• Download your records: Save any transaction history, receipts, or account statements you may need for tax or accounting purposes, as you will lose access to your dashboard once the account is closed.

2. How to request account closure

Once your balance is zero and all transactions are complete, send an email to support@higlobe.com using your registered email address with the subject line "Account Closure Request".

Our team will process your request and send you a confirmation once your account has been closed in within 72 business hours.
 

3. What happens to my personal data after my account is closed?

When you request account closure and data deletion under applicable privacy regulations, such as the GDPR (EU), LGPD (Brazil), or Ley General de Protección de Datos Personales (Mexico), we will deactivate your account and restrict access to your personal data.

However, as a licensed and regulated financial institution, Higlobe is required by law to retain certain records, such as your account information, transaction history, proof of identity, and proof of address, for a minimum period of 5 years to comply with legal obligations, including anti-money laundering regulations under 31 CFR and the U.S. PATRIOT Act of 2001.

Once these statutory retention periods expire, your data will be securely and permanently deleted.
 

4. Can I reopen my account later?

For security and compliance reasons, once an account is closed, it cannot be automatically reopened. If you wish to use Higlobe again in the future, you will need to register for a new account using a different or updated email address and re-verify your identity.

If you have any questions or concerns regarding your privacy rights, feel free to reach out to our privacy team at privacy@higlobe.com.

If you need any further assistance, our Support team is available during business hours from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat or by email at support@higlobe.com.