How do I make a complaint?

We regret that you've encountered an issue with your Higlobe experience. We are committed to achieving the fastest possible resolution for you.

For Immediate Assistance

If your issue involves an urgent account or transaction matter, we highly recommend contacting our dedicated Customer Support team first on support@higlobe.com. This ensures you receive the most rapid assistance, as they can often resolve problems instantly.

How to File a Complaint 

Didn't get the resolution you needed? Escalate your case now. Click this link to submit a complaint using our dedicated form.

What is the process after I submit my complaint?

Once we receive your complaint, here is what you can expect from our team:

• We will confirm receipt of your complaint via email.

• We may reach out to request any necessary additional information.

• We will thoroughly investigate your case and concerns, referencing our Terms and Conditions.

• We will send you a final email detailing the actions taken and the rationale behind our resolution.

Our Commitment: We prioritize resolving your case swiftly. Our goal is to acknowledge your complaint within 24 business hours and provide a final response within 15 calendar days. Should your specific case require more detailed investigation, we will certainly notify you if an extension of this deadline becomes necessary.