Why is my transaction to my local Colombian bank delayed?

1.Incomplete or Incorrect Information

Transactions often fail because the information provided is incorrect or incomplete. Please make sure you verify all details, such as account numbers, bank codes, to ensure it is correct before sending or requesting a transaction to avoid delays or rejections.

2. Inactive E-wallet or Bank Account

Your receiving e-wallet or bank account is not properly set up to receive cross-border payments. Activate your local receiving account for international transfers.

3. Missing or incomplete information or other requirements with us or with your local bank or e-wallet.

Complete any required documentation for us and your local receiving account. If Higlobe has requested additional documentation, please submit it. 

If you have submitted to Higlobe all the information we have requested, please contact your local bank. You can also contact support@higlobe.com for clarification on compliance issues.

4. Holidays impact withdrawals

Please keep in mind that holidays impact withdrawal processing times. Since we also don't process during weekends, it might take a little longer than usual to see your funds

If you need any further assistance, our Support team is available during business hours from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat, Whatsapp or by email at support@higlobe.com.