Why is my transaction to my local Mexican bank delayed?

1. Bank Receiving Payment Limits

Most banks in both Mexico place a limit on the amount of funds that your account can receive each month and will reject any payment, including withdrawals from your Higlobe account, that exceeds the preset limit. For example, both Santander and Citibanamex in Mexico will reject transfers over MXP 20,000, while HSBC will reject any transfer over MXP 23,000. 

These limits can interfere with your ability to make a withdrawal from Higlobe and are outside of Higlobe’s control. If your bank has a limit lower than the amount you wish to withdraw, you must contact your bank to request an increase in the limit. Higlobe will not be able to process your withdrawal unless the receiving limit is adjusted with your local bank.

The fix is simple: to request a higher limit, contact your bank’s customer service department. Once you have successfully contacted your bank and raised your receiving limit, please reach out to support@higlobe.com so that we can reprocess your withdrawal.

Please be assured that if you have requested a withdrawal and it cannot be processed due to a bank limit issue, your funds have not disappeared. After adjusting your receiving account limit with your bank and informing us to reprocess the withdrawal, your funds will arrive safely.

We recommend regularly checking the receiving limits on your Mexican bank account and adjusting them as necessary to facilitate your future withdrawals.

2. Unverified Bank or E-wallet Account 

Higlobe verifies that all bank accounts used for customer withdrawals belong to the customer before we send a withdrawal. If the receiving bank or e-wallet account you registered with Higlobe has not been verified or is below verification levels to allow large transfer amounts, your withdrawal will not proceed.

If you cannot receive a withdrawal and none of the reasons above apply, your account may not be verified. Please contact Higlobe customer support at support @higlobe.com.

3. Incomplete or Incorrect Information

Transactions often fail because the information provided is incorrect or incomplete. Please make sure you verify all details, such as account numbers, bank codes, and especially the CLABE number, to ensure it is correct before sending or requesting a transaction to avoid delays or rejections.

4. Technical or Network Issues
Temporary downtime or errors in your local banking network or e-wallet systems. Wait and retry the transaction after some time. Check with your local bank or e-wallet for system updates.

If you need any further assistance, our Support team is available during business hours from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat, Whatsapp or by email at support@higlobe.com.