Why is my transaction to my local Brazilian bank delayed?

1. Business to Personal Account Transfers and Vice Versa.

It's crucial to verify the type of accounts involved in the transaction. If you are attempting to transfer funds from a business account to a personal account or from a personal account to a business account, please ensure that such transfers comply with the regulations and policies of both the sending and receiving accounts. Misclassification or misuse of account types can lead to transaction rejections.

2. Incomplete or Incorrect Information

Transactions often fail because the information provided is incorrect or incomplete. Please make sure you verify all details, such as account numbers, bank codes, to ensure it is correct before sending or requesting a transaction to avoid delays or rejections.

3. Technical or Network Issues

Temporary downtime or errors in your local banking network or e-wallet systems. Wait and retry the transaction after some time. Check with your local bank or e-wallet for system updates.

If you need any further assistance, our Support team is available during business hours from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat, Whatsapp or by email at support@higlobe.com.