As part of our registration process, we require ID and selfie verification. This process is managed by our third-party provider, Metamap, which requires access to your location and camera to complete the verification.

In this article, you'll learn how to enable these permissions on your iOS or Android phone.

For iOS Devices:

Enabling Location Permissions for Your Browser:

1. Go to Settings on your iPhone/iPad.
2. Navigate to Privacy and then select Location Services.
3. Find your browser app (e.g., Safari or Chrome).
4. Choose a location access option for the browser:
   • While Using the App
   • Ask Next Time
   • Never

Enabling Location Permissions for the Metamap Website:

1. Open your browser (e.g., Safari or Chrome) on your iPhone/iPad and visit metamap.com.
2. Tap the "Aa" icon on the left side of the address bar.
3. Select Website Settings.
4. Choose Ask, Deny, or Allow for location access.

For Android Devices:

Enabling Location Permissions in Firefox:

1. Open the Firefox browser on your Android phone.
2. Pull down the browser menu and tap Settings.
3. Go to Privacy and select Mozilla Location Service.
4. Choose Allow to enable location access.

Enabling Location Permissions in Google Chrome:

1. Open the Chrome browser on your Android device.
2. Tap More (the three vertical dots) on the right side of the address bar and select Settings. 
3. Under Advanced, tap Site settings and then Location.
4. Turn Location on or off as needed.
   • To adjust settings for a specific site (e.g., metamap.com), tap on the site’s name listed there.

Please note:

• It may take some time for your browser to detect your current device location. If the location is not detected immediately, try clearing your cookies and waiting a few moments before continuing with your registration.
• Ensure your camera permissions are also enabled for both your browser and the Metamap website to complete the selfie verification process.

If you need any further assistance, our Support team is available during business hours in Mexico (GMT-6) and Brazil (GMT-3) from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat or by email at support@higlobe.com.