How to manage my USD MasterCard Prepaid Card?

  • Updated

The easiest way to manage your International USD MasterCard® is via their Digital Wallet platform.  Once you have activated your card, following the instructions on USD MasterCard Prepaid Card and Activation Guide, we recommend you to create your account on their platform to easily manage your balance and details related to the card.

See the instructions below on how to create your Account at Digital Wallet.

1. Go to Digital Wallet.

2. Use the Activation Code to access the details of your card.

3. In this section, please click on “Secure Payment”

4. Add a new profile by creating a username and a password. Click on “Create Wallet” to confirm:

That’s it! From now on, you can the Username section of the Digital Wallet to log in and see the information for all your USD MasterCard® Prepaid Cards.

Kindly note that the amount transferred to your card can’t be returned to your balance.

You can also check the Frequently asked questions about Higlobe USD MasterCard Prepaid Card for more information.

If you need further assistance, our Support team is available during business hours in Mexico (GMT-6) and Brazil (BRT) from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat or by email at Please ensure that when you contact us by email to use your Higlobe registered email address.

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