Two-Factor Authentication (2FA)

How do I add a 2-step verification to my account?  

You can sign into your Higlobe account byusing your preferred authenticator app, or you can log in with the password you previously set on your onboarding process.

Here are the steps to add  with your authenticator to your login:

1.- Log into your Higlobe account and choose “Login with password”. 

 

2.- Click on "Set up authentication."

3.- Scan the QR code or copy the key, following the on-screen instructions.

4.- Enter the code generated by your authenticator app.

Done! You're ready to login using the password and email and adding an extra layer of security using the 2-step authenticator is not mandatory, but is highly recommended by our team. 

In case you face any issues on activating or logging into your account with the extra step of verification, please reach out to our support team.  

1. What is Two-Factor Authentication (2FA) and how does it work at Higlobe?

Two-Factor Authentication (2FA) adds an extra layer of security to your Higlobe account that requires two forms of identification: your password and a code sent to the email linked to your Higlobe account. This code is only valid for a limited time. You'll be prompted for a 2FA code when logging in. Remember, Higlobe will never ask you to share this code.

2. What should I do if I do not receive the 2FA code?

If you do not receive the 2FA code within a few minutes, check your spam folder. If it’s not there, you can request a resend by clicking “Resend Code” on the login screen. If you still do not receive it, or if you have recently changed your email address, please contact our support team.

3. Can I disable 2FA or use a different method for receiving the 2FA code?

No, 2FA via email is mandatory and cannot be disabled. We do not offer alternative methods for receiving the 2FA code at this time.

4. From which email address will the 2FA codes be sent?

2FA codes are sent from no-reply@higlobe.com. To ensure that you receive these emails promptly and they are not marked as junk, please add this address to your email client’s whitelist.

5. How can I ensure that I receive the 2FA emails correctly?

To avoid issues with receiving 2FA codes, add the address no-reply@higlobe.com to your email client's safe senders list. This will help ensure that emails are not marked as spam or automatically discarded.

If you need any further assistance, our Support team is available during business hours from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat, Whatsapp or by email at support@higlobe.com.