What documents are required to open a Higlobe account?

When it comes to verifying your identity, the documents we can accept vary depending on the country you are based in and the type of account you are opening. Below is a summary of the documents that Higlobe can accept for each country and account type:

Please note that we cannot accept expired documents or temporary residence documents.

Identification Documents Accepted in Mexico for Personal Accounts:

• Passport (Issued by Mexico)
• Credencial Para Votar - Credential to Vote
• Credencial Para Votar Desde El Extranjero - Overseas Voting Credentials
• Visa de Residencia Permanente - Permanent Resident Visa
• Matricula Consular - Consular Registration

Identification Documents Accepted in Brazil for Personal Accounts:

• Driver's License
• Carteira de Identidade (RG) - ID Card
• Carteira de Registro Nacional Migratório - National Migration Registration Card
• Carteira do Conselho Regional - Regional Council card
• Military ID
• Carteira de Identidade (RG) Digital - Digital ID Card (in PDF format; screenshots are not accepted)
• Driver's License (CNH) Digital - Digital CNH Card (in PDF format; screenshots are not accepted)

Identification Documents Accepted in Brazil for Business Accounts:

• Driver's License
• Carteira de Identidade (RG) - ID Card
• Carteira de Registro Nacional Migratório - National Migration Registration Card
• Carteira do Conselho Regional - Regional Council card
• Military ID
• Carteira de Identidade (RG) Digital - Digital ID Card (in PDF format; screenshots are not accepted)
• Driver's License (CNH) Digital - Digital CNH Card (in PDF format; screenshots are not accepted)
• Contrato Social (Official document) - Social contract: Please note that we cannot accept a "comprovante de inscrição e situação cadastral" from the Receita Federal website or similar confirmations. We require the actual social contract generated when you registered your company, which contains information about the ownership of the company.

Please note that while we accept certain identification documents from both Brazil and Mexico, there are specific restrictions unique to each country. For example, we can accept a driver's license in Brazil, but not in Mexico. Similarly, we can accept Mexican passports, but not Brazilian passports. Additionally, please note that we cannot accept passports issued by any country other than Mexico for verification purposes.

If you need any further assistance, our Support team is available during business hours in Mexico (GMT-6) and Brazil (GMT-3) from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat, Whatsapp, or by email at support@higlobe.com.