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Can I change my account type?

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Whether you can change your account type depends on whether your account is still in the onboarding phase or has already been approved.


Changing Your Account Type During Onboarding


If your account has not yet been approved, you can easily change your account type directly from your dashboard:

  1. Click on the initials of your name in the top right-hand corner of your screen.
  2. Select the option to change your account type.
  3. Continue completing the registration and onboarding steps for your newly selected account type.

Changing Your Account Type After Approval

Once your account has been approved, direct account type conversions (such as switching an existing Individual account into a Business account, or vice versa) are no longer supported.


To operate under a different account type, you will need to register a new account.

Key requirements for opening a second account

1. Unique Email Address
 
Every Higlobe account must be associated with a unique email address. You cannot register two accounts under the exact same email.

• Email "+" Alias Feature: If you want all emails to go to your existing inbox, you can add a + sign and an alias before the @ symbol in your email address.
Example: If your current email is alex@example.com, you can register the new account using alex+business@example.com.
The + acts as an identifier for Higlobe's system, allowing you to create a distinct login while continuing to receive all emails and notifications at your primary alex@example.com inbox.

• Important Disclaimer: Even if a previous account associated with an email address has been closed, deleted, or excluded, that email address cannot be reused to register a new account on Higlobe.

2. Tax ID Rules and Limits
  • Higlobe accounts are tied to unique Tax IDs.
  • You may hold one Individual account under your personal Tax ID.
  • You may open and hold multiple Business accounts, provided that each business is registered under a distinct, valid Tax ID.

How to Set Up Your New Account

  1. Log out of your current Higlobe account.
  2. Navigate to the Higlobe sign-up page.
  3. Enter a unique email address (or your email with a + alias).
  4. Select the account type you want to create (Individual or Business).
  5. Complete the identity and documentation verification process for the new account.

 

If you need any further assistance, our Support team is available during business hours from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat, Whatsapp or by email at support@higlobe.com.

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