If your sender mistakenly uses the wrong routing number while initiating a transfer to your Higlobe account, please follow these steps to address the situation:
- Bounce Back within 3 Working Days: In most cases, when a transfer is made using an incorrect routing number, the funds will bounce back to the sender's account within three working days.
- Contact Sender's Bank for Tracing: If the money is not returned to the sender's account within the specified timeframe, they should get in touch with their bank immediately.
- Assistance from Higlobe Support: If there are any concerns or further inquiries related to the transaction, you can reach out to our dedicated support team at firstname.lastname@example.org. We are here to assist with any payment-related matters and provide the necessary guidance.