What if my sender used the wrong routing number?

  • Updated

If your sender mistakenly uses the wrong routing number while initiating a transfer to your Higlobe account, please follow these steps to address the situation:

  • Bounce Back within 3 Working Days: In most cases, when a transfer is made using an incorrect routing number, the funds will bounce back to the sender's account within three working days. 
  • Contact Sender's Bank for Tracing: If the money is not returned to the sender's account within the specified timeframe, they should get in touch with their bank immediately. 
  • Assistance from Higlobe Support: If there are any concerns or further inquiries related to the transaction, you can reach out to our dedicated support team at support@higlobe.com. We are here to assist with any payment-related matters and provide the necessary guidance.

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