Can I receive transfers from payment platforms such as Cash App, Payoneer, or PayPal into my Higlobe account? My employer pays all overseas contractors through them.

  • Updated

In general, yes, as long as the payment comes directly from your employer to your Higlobe account. This is faster and less expensive.

If your employer sends a payment to your personal account first in one of these platforms, we can accept it, as long as you can demonstrate that the payment originates from a bona fide business payor. To demonstrate this, you need to:

  • Accompanying Invoice Copy:

    For every transfer to your Higlobe account from your account at another payment platform, you must submit a proof such as a detailed employment contract or an invoice from you to the original payor. The proof should contain the name and address of the original payor, a current date (from no longer than six months prior to the payment), the amount you are being paid, and a brief description of the services you performed or goods you provided. We may request additional information if necessary.
  • Transfer Amount Must Match the Invoiced Amount:

    The dollar amount stated on the invoice you submit to Higlobe must be the same as the dollar amount being transferred to your Higlobe account from your account at the other payment service provider. For example, if your original payor paid you $1,000 (via Wise or PayPal) for work you performed, you must transfer the entire $1,000 payment from the other payment service provider to your Higlobe account. 
  • Quick Forwarding is Necessary:

    If there is a delay of more than a few days between the time that your funds are received from your payor and the time that you transfer them to Higlobe, it becomes more difficult for us to be confident that these are one and the same payment. Accordingly,  the payment into your Higlobe account from your account at the other payment service must be relatively close in time to the date of the payment of the underlying invoice by your original payor to that service. While there is no absolute deadline, we strongly recommend that you transfer any indirect payments received through other payment services into your Higlobe account within a few days of receipt of payment to the other payment service
  • Strict Application:

    Unfortunately, we are required to enforce these requirements very strictly. If you disregard any of the requirements above, your payment will be returned to the sending payment service, and your account may be charged for our costs to do so. 

If you are unable to comply with one of the above requirements, but you feel that there are extenuating circumstances, or you are confident that you can demonstrate that the payment to your Higlobe account legitimately originator with a bona fide third party payor, please contact, and please put “Indirect Payment Question” in the subject line of your email.

Wise, Zelle,

Note: It's important to mention that it's not possible to make withdrawals to these types of accounts and apps, only to local accounts in your country (MX or BR).

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