Can I receive transfers from payment platforms?

The quickest and easiest way for you to receive a payment through Higlobe is for the payment to come directly from your paying company or individual to your Higlobe account, by ACH.

However, if you receive a payment into a personal account at another payment platform, such as Cash App, Payoneer, Wise, Stripe or PayPal, we can accept it as an indirect transfer as long as you can demonstrate that the initial transfer to you was made as compensation for services or goods you have provided to a legitimate business payor. To do this, you must follow these steps:

Submit an Attached Invoice Copy

Each transfer to your Higlobe account from another payment platform, you need to provide documentation that will allow us to conclude that the transfer you are making was originally made to you as compensation for goods or services you provided.

This documentation can take the form of a detailed employment contract or an invoice you've issued to the original payer. This document must include the payor's name and address, a recent date (not more than six months prior to the payment), the amount paid, and a brief description of the services provided or goods you supplied. In some cases, we may require additional information. This documentation should be sent to support@higlobe.com.

Match of Transfer Amount to Invoiced Amount

The amount you are owed as shown on the invoice or contract you provide to Higlobe as supporting documentation must match the amount you are transferring to your Higlobe account from the other payment service. For example, if the original payor paid you $1,000.00 for your services through another platform, you must transfer the full $1,000.00 to your Higlobe account.

Need for Speedy Forwarding

To facilitate payment verification, it is crucial to transfer any funds you receive on another platform to your Higlobe account as shortly after receiving them from your payor as possible.. While we do not set a specific time limit, we strongly recommend transferring any payment received through another service to your Higlobe account within a few days of receipt.

Strict Requirement Enforcement

Due to security and compliance policies, we enforce these requirements strictly. Unfortunately, if you cannot provide us with sufficient documentation to show that the original payment was made as compensation, we will be forced to return your payment to the transferring payment service, and you may incur costs associated with this process in your account.

If you find yourself unable to meet any of these requirements but believe there are mitigating circumstances, or you can otherwise demonstrate that the payment to your Higlobe account originated as compensation to you from a legitimate third-party payer, we encourage you to contact us to discuss your case. We are here to help you navigate these processes and ensure your transactions are secure and efficient.

Our Support team is available during business hours in Mexico (GMT-6) and Brazil (GMT-3) from 9:00 AM to 6:00 PM, Monday to Friday via Live Chat or by email at support@higlobe.com. Please ensure that when you contact us by email to use your Higlobe registered email address.