I forgot my password, what can I do?

If you are trying to log into your account and cannot remember your password, don't worry! You will need to reset it.

To do this, just click on the "forgot password" below the login form and enter your email:

Now, just wait for the email with the reset code, copy and paste the numbers into the Higlobe password reset page and click proceed.

You will be able to choose a new password!

If you did not receive the email with the code, here are some possible reasons and what to do:

• Check that you entered the correct email address used to register the account.
• Check to see if you made a typo. 
• Check the inbox of the email you provided, as well as your spam or junk folder for the password reset email from no-reply@app.higlobe.com

Password Security Tips

• Always use a strong, complex password; weak passwords can be easily compromised
• Avoid using repeated numbers, people's names, or known dates (such as birthdays). Try to choose different words or syllables, and use a combination of uppercase and lowercase letters, numbers, and special characters like ˆ%#(*@).
• Always use a unique password for your user account.
• Do not share your password with anyone, including people you trust; your password is for personal account use only.
• Exercise caution when writing, storing or safeguarding your password (e.g. use a password manager)
• Watch out for Phishing, Vishing, and Smishing attacks. Learn more at: What are Phishing, Vishing, and Smishing?
• Always enable two-factor authentication (2FA) for added password security.

Criminal fraudsters are really sophisticated, so being vigilant is necessary.

If in doubt, you should validate Higlobe's emails or contacts by contacting us via chat on our official site, or e-mail (support@higlobe.com).

Have you lost access to the e-mail with which you registered? 

Please contact our support team through our email communication at support@higlobe.com for more information and assistance.